> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bindo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Assistant behaviour

> Set its voice, responsibilities and when it should ask your team.

In **Assistant**, choose a name and tone, then describe the remit, handoff conditions and signature. For a repair shop:

> Answer questions about our published services and opening hours. Ask staff about specific repair estimates, safety concerns, refunds and any change to a booking.

Reply rules control whether assistants may draft for an enquiry type. **Staff only** blocks assistant drafting. Taking over a customer enquiry also pauses the assistant.

Every reply in the pilot needs human approval. The model cannot grant itself permissions or execute a booking change. A confident-sounding answer is not permission to act.

### Connected tools

Staff can [connect MCP servers](https://docs.bindo.ai/guides/connected-tools.md) and approve individual read-only lookups. Those permissions are separate from the assistant's written instructions.

### Activity

Emails and replies live in the customer's history. Workspace activity, under **Settings**, records configuration changes, lookup attempts, approvals and delivery or billing events.


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