Answer questions about our published services and opening hours. Ask staff about specific repair estimates, safety concerns, refunds and any change to a booking.Reply rules control whether assistants may draft for an enquiry type. Staff only blocks assistant drafting. Taking over a customer enquiry also pauses the assistant. Every reply in the pilot needs human approval. The model cannot grant itself permissions or execute a booking change. A confident-sounding answer is not permission to act.
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Assistant behaviour
Set its voice, responsibilities and when it should ask your team.
In Assistant, choose a name and tone, then describe the remit, handoff conditions and signature. For a repair shop: