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Email support@bindo.ai for help during the pilot. Include the workspace name, the affected enquiry or draft ID, and what happened. Do not send access tokens, API keys, card details or unnecessary customer email content. For an uncertain delivery, preserve the send ID and ask staff to reconcile it with Moonemail before retrying. For a suspected compromised token, ask your administrator to revoke it immediately. Bindo’s own support mailbox runs independently of the Bindo application, so you can still email us if you cannot access your inbox. This documentation does not establish a response-time SLA.