1
Get workspace access
Your Bindo administrator provisions a workspace and access token. Use your own operator token; give external agents separate scoped tokens.
2
Connect email
Open Channels. Choose a dedicated receiving subdomain, add the DNS records shown, and verify both sending and receiving before activating the address. See email setup.
3
Add business knowledge
Open Knowledge and add your opening hours, common services, prices and policies. Publish entries you have checked. Set a review date on information that may expire.
4
Set up the assistant
Open Assistant. Set the name, tone, remit, signature and handoff instructions. Your administrator must configure a Bedrock model for live drafting. Enable drafting when the business information is ready.
5
Review the first reply
Open a customer, select an enquiry and draft from knowledge. Read the sources and any flags. Acknowledge flagged issues only after checking them, then approve the exact text to send.